-They do an excellent job. I've been going there for over 10 years. They have been very cooperative in every way. – Joseph F
-They got me in and out pretty quickly. They were very good about being detailed of what i needed. – Tara V
-They do a great job. – Kristy N
-They were very friendly and they knew what to do. They called me when it was done. It was overall a good experience. – Rita H
-I went in without an appointment, and they had a technician out immediately. He fixed my problem – Mel H
-That's where i have my car serviced and i don't know any others. I am satisfied with what they do and with how long it takes. If i need a ride i have a ride. I am satisfied with it. – Barbara A
-Everything went well, and it didn't take very long, and i went home. I was satisfied with all the work. – Marion W
-I have been going there for 20 years. Their service department is outstanding.- William D
-They were friendly and patient. They answered all my questions. – Tara B
-They always give us good and honest service. We have never had any issues. – Cecilia H
-The service manager i dealt with explained everything and got the work done quickly. Jennifer D
-I was getting treated right and they were good. My car is running right. They take good care of me. – Inge R
-They have excellent service. I was in and out basically. I just drove in and they took me right away with no appointment. It only took 20 minutes. – JERRY S
-They are awesome. I will continue to go back there. – WAYNE J
-They did what they were supposed to do, as far as i know. I have gone to arrowhead honda ever since i got the truck, and they have always treated me nicely. – RAY F
-Everybody smiled and did what they needed to do. It was done quicker than expected and they made it a very positive experience. – HELEN J
-They're wonderful and i have been pleased with their service. – PHYLLIS P
-Everybody was great. They knew what they were doing and they did it right in a decent amount of time. – DAVID M
-The staff was friendly and helpful. It was done properly in a short amount of time. – ALONDRA R
-I had no problem getting it in. They took care of it in a quick fashion. They did a great job. They explained everything to me. I am very happy. I've had no problem with the car since. – CATHY P
-That's one of the reasons i drive a honda. They had qualified technicians and good service technicians. We've never had to take it back for anything they've done. – MARILYN C
-I was in and out. They did a good job. – ROBERT L
-I had excellent service. They were very attentive, they explained everything, and they were very thorough. – ELAINE W
-They got it done quickly and followed up with us. There were no problems. It worked out well. – JEFF B
-Everything was done as i expected it to be. – ROBERT W
-I had good treatment. I thought everything was as i expected it to be. They did the maintenance in a reasonable time, and the car was washed and clean when it was returned. – ROBERT P
-They are good people. They treat me right.- LAWRENCE Z
-They are friendly people, and i trust them. – MIKE N
-I was satisfied. They did what they had to do. I have never had any problems. JACK S
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They were able to do it in a pretty timely manner. I got the appointment when i wanted it. The service advisors were courteous and explained things. – DEBBIE V
I waited for the vehicle and it came out on time. Everything i needed was done. – GARY L
They are always polite. They get you in and out as fast as they can. – DEBBRA N
I was happy with the service and with the young man who was helping me. – JEAN L
Love This Car..... Arrowhead Honda Has Been Wonderful When I've Had To Take It In... Quick Service, Pleasant, Always Ready When They Say! – CATHY
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-I liked being able to sit and read the newspaper while i waited. At other dealerships, they don't provide drinks and newspapers. The service provider was good and let me know how it was going. They cleaned the car. That was nice. – Juana S
-I am always treated well. They said that they would call me. They took me home and picked me up later on. They are considerate. – Norward C
-Everyone was very pleasant, knowledgeable, and answered my questions. – Karen R
-They are very friendly and it was done very quickly. – Steve K
-They are professional. The staff is friendly and knowledgeable. They explain everything is going on. They set the expectation. – Mark R
-They were outstanding. They treated me well. They did the services in a timely manner. – William K
-My service advisor.. kept me up-to-date on the phone. He showed me what was done. He took the time to explain everything. He was excellent. – Robin D
-One thing was they were right on time coming out and getting me in. I thought the service person i dealt with was knowledgable. – Jerry P
-They were punctual. They didn't make me wait. They did a good job at explaining. They are friendly and did a good job at moving people in and out. Overall, i have been dealing with them for nine years. – George P
-They got me in, took care of me, and got me out in a timely fashion. – Connie D
-From start to finish, everyone was thorough and exact. I was notified as soon as they were finished. – Judy W
-I came in very panic stricken because i could not get out of my car due to the door locking from the inside. The driver's door would unlock and then relock itself. The service men were very calming and comforting and were able to ensure me that they would get it repaired within two hours, and they did. I have no complaints. They gave me a 10 percent discount, without me even having my coupons. I would definitely recommend them to anyone. – LINDA K
-Everything went according to the way i wanted. They didn't have to wash the car, but they went ahead and did that anyways, which was nice. I was impressed. Judith M
-They got us in when they said they would and did all the work that they said and some courtesy things. They finished in a timely manner. – Charles B
-They were good to deal with. They were very friendly and let me know what they were doing. They kept me updated on what was going on. – Roger M
-They were very professional, efficient and friendly. – Margie C
-The service advisor was very helpful and knowledgeable. They always do fair pricing. They are always helpful and get it back to me as quickly as they can. – Jennifer R
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-It was the cooperation factor. They did what they said they would do. Their timeline was right on. They are all the things that make your experience better. Their appointment time was right on. – Jeffery D
-They were very good. Every time i had a question, they would answer it for me. They were courteous and prompt. Overall, it was great service. – Naveed P
-Everything went very well. They were fair and did a good job. – Susan P
-Everything was really good, like the service, people and coffee. The waiting room was clean. – Ernest E
-The service advisor, is amazing as well as the service technician. They both ride in the car with me to figure out what the noise is. It is the best experience i have had with honda. I am totally loyal with them now. – Marie K
-I am very pleased with it there. They are excellent. I have always bought my cars there. – C & N
-The guy was really nice and explained to me what needed to be done and why everything was done. It was all done in a timely fashion. It was good. – Alexandre D
-They were efficient. They finished on time. The prices were fine and they took me to a restaurant while i waited. – Albert C
-The service advisor told me several things that my car needed to have done. He was very good about explaining what was necessary and needed to be done right now as well as what could wait a little while due to financial restraints on my part that i had explained to him. They were very friendly and great. They are a great organization. – Barbara B
-They have clean facilities. They were timely. The service advisor was attentive. He let me know what was going on. – David G
-Simply the best Honda Service Department on the planet! The entire staff goes out of their way to make me happy. You folks are the best.
Thanks Arrowhead for all you do to meet my needs.
Great service and whole transaction didn't take long at all.
Thank you,
Gregory Martin
-David is the greatest! I couldn't ask for more! He made sure I understood everything and prepared for what to expect my next visit! I always feel like the people at Arrowhead Honda from my sales person, Dino to David and to the people that greet me, are more like family then just a business relationship! Arrowhead Honda is the best and I will, of course, tell American Honda the same, as I have in the past.
Dorothy Lea
-I just wanted to take a moment to let you know that we have been coming to Arrowhead Honda for service on both our Honda vehicles since moving to AZ in 2004. You have a fabulous service team working for you and Mitch, our Service Advisor, is by far one the best I have ever encountered. He is always courteous, friendly, helpful and, most of all very knowledgeable. Mitch provides exceptional customer service and we have come to rely on his expertise when servicing both of vehicles.
-I realize we have a number of options for servicing our Honda automobiles; however, the Arrowhead Honda's team of service advisors keeps us coming back and will for the foreseeable future.
Mary C.
-As a long-time customer of Arrowhead Honda, I appreciate the opportunity to give feedback regarding your service department. I cannot speak to the quality of other service people because Mitch Wilson has been my advisor for a number of years, but I can say that Mitch has given exceptional service. Over the years, he has gained my trust as no other has regarding how to maintain my vehicles, has answered any questions I have had with detailed information that even I can understand, and when I have been concerned about the performance of my vehicle, he has responded to messages left in a timely and professional way, In answer to any question your follow-up questionnaire might contain, I would give Mitch the highest rating
-I'm sure you know that a car can be purchased anywhere, but excellent service is rare. I can honestly say that the service Mitch has provided over the years is the primary reason Arrowhead Honda has my continued loyalty and, as a customer, I appreciate the fact that the dealer with whom I do business has the good sense to recognize the importance of their service personnel.
-As usual, my appointment was flawless. Everything was taken care of to my satisfaction, and in a very timely manner -Doug W
-As always, I get great service from Brian Coover. I have 3 Hondas & have been using him for a few years and have been very satisfied. He is very pleasant and efficient. Rarely do I have a problem with the work that is done, either. - Linda R
-Hello, Please pass this message on to the service director of General Manager. My first car was a Honda and I have bought a new one every several years for more than 30 years. I like my cars so much that I often give them to my family members who also enjoy them for years to come. However, I have kept one that I am particularly fond of, my 1992 Honda Prelude (4WS). I have babied that car for 18 years and drive it only when I am in Arizona. It's difficult for me to find quality service for it but last week, I found Arrowhead Honda! David Mach and his team leader, Jeff, did a fabulous job of taking care of me and my car! I will never go to another dealership when I need service in Arizona and will tell all my friends that Arrowhead Honda provides you with competent service while treating you fairly and with respect. Please let both of these men know how much I appreciated them taking care of my Honda. I love driving my newly serviced car. Not a day passes that someone doesn't ask me to buy it!!!
Sincerely, Yvonne S.
-My Service Experiences with My Honda Odyssey at Arrowhead Honda Have Been Great. Made This Way By My Service Advisor, Richard Ellis. He Is Always Honest, Tries To Get To The Bottom Of Each Problem Quickly And Thoroughly, Sets Appointments Quickly And Within My Schedule. All In All, He Is Awesome! Thank You!
MICHELLE R – 2005 ODYSSEY VAN
-Thank you for the excellent service on my Accord – Arrowhead Service Dept. is the best in the valley.
Regards Ryan A. (Feb 2011)
-I just left your fine establishment. I am 67 years old and I have never been treated so kindly by a witty, experienced, knowledgeable person as I did today. I had taken my Honda into 6 dealerships in 3 states trying to get my car to go into gear after starting motor without releasing whatever on steering column with a key. In 30 seconds your service advisor Mitch Wilson, diagnosed the problem…
-Thanks to your wonderful employee Mitch, a job was well done!!!
We all need employees like him.
Thank you,
LL S
-I go to Arrowhead Honda. I boought the car there. They always take care of me. They always do Fantastic Service and have great Doughnuts.- Edward B
-They did everything within the time limit as they said they would. I was really happy with the work they do.-Beatrice W
-I have been doing business with them for quite a while, almost 10 years. They always do a good job!- Robert R
-I expect the people to do the job right and in a timely manner when I go in for service. They do it right the first time.- Neal F
-I have been going there for years. They have excellent Service. Robert R
-Everytime I go there, I get good treatment. They do not try to sell me unnecessary service. We like the way they treat us.- Albert T
-I took it in and I didn't have to wait all day. They got it done in an hour. I was really happy about that. The people are friendly and I am really happy with them.- Gerard F
-They did exactly what they said they were going to do, and it seemed like we didn't have to wait at all. I liked the fact that they shuttled us. They were very pleasant and nice.- Nancy H
-They told me how long they would have it. It worked right out at the right time. They were friendly and kind. They gave me a ride and picked me up to go to the dealership.- Vernon H
-They got me in right away and took care of me.- John F
-Usually when I go to different places to get my car worked on, It takes quite a bit longer. This time, it was really fast. The people I was in contact with were personable. I felt like they treated me like a special customer.- Raquel D
-They worked on it when they said they would. They got it out in a reasonable amount of time.- Mike G
-I have always had a good service from Arrowhead Honda. They are very responsive to my needs.- Scott D
-I am always treated well there. I have two Honda's, and I always go back there.- Stephen S
-It was quick and nice. They did what they had to do.- Brandon L
-I am always well pleased when i take my car in there. I am well treated. – KATHLEEN L
-They were very courteous and helpful. They worked me right in and got me right out. They worked above and beyond the call of duty. – LLOYD S
-They took care of something that i was just going to ask them to check. They did it automatically and made sure it was under warranty without me asking. That was beyond what i expected. – JOHN H
-They are great there. They are always helpful – ELENA G
-They did it in a timely manner and asked me if I wanted a car wash. I was really impressed. – HOWARD H
-I was treated like they cared about what they were doing… the serviceman who takes care of me, does an outstanding job. – NANCY G
-The service advisor was very friendly. The place was nice and clean. They had plenty of activities. I was only there for a little over an hour, which i knew was going to happen. - BETTY R
-They did what they said they would do. They got it done sooner than they thought they would. – ELLEN S
-They tell you upfront how much time it is going to be. They have a pleasant waiting area with baked goods and coffee. They offer you a ride if you need to go somewhere. If you are there to sit and wait, they do a very good job. – DAVID B
-The service technician knows what he is talking about. The job got done right the first time. You can't beat that. They really do a good job. – Vincent D
-They were great. They treated me with all the courtesy possible. They had a shuttle and a fabulous waiting room. They got me in and out. They were first class. – Robert J
-I had a good experience. The service staff were friendly. It was quick and painless. – RYAN W
-I have been working with the same service advisor for eight years. He takes care of all my Hondas. If they lose that advisor, i will go somewhere else. – KEVIN H
-I take my vehicle there. They always give me great customer service and work. That is why i keep going back. – Michael M
-The service is always very good. They are always very courteous. – Heather A
-They were very polite and good at explaining everything they were going to do. – Joanne/Lisa B
-They're friendly and have fast service. – Clifford P
-I was happy with my service. I got the service i expected. It was taken care of like what i wanted. – Michael B
-It was very prompt. They were very polite and nice to us. I appreciated that they threw in a car wash. We did not even expect that. – BOB Mc
-They did everything that they should do. They were quick, efficient and friendly. – Jack S
-Everything was done correctly the first time. My service advisor is always on top of things. – Maurice H
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-It has always been first-rate from the service desk to the time i pay for it. – Joseph S
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-I call them in the middle of the afternoon. They bend over backward to get me in. I am in and out in less than half an hour. I drive over 30 miles past another honda dealer to go to arrowhead honda. There is another honda dealer 16 miles away from my home. Arrowhead honda is 32 miles away. All of the service writers are good. – Nick E
-They did a good job. It was very fast and efficient. – Gary O
-They looked at my needs and talked to me about what was going on, so i understood it. They did a good job. – Carl L
-It was for their friendliness. They washed the car for me and put mats on the floor. They go out of their way to make sure their customers are happy. If every honda store operated the way this dealership did, that would be the only car on the road. – Rozann C
-I take my vehicle there. They always give me great customer service and work. That is why i keep going back. – Michael M
-The service manager was excellent. He treated me well. I was in and out. They understood what needed to be done. It was great. – VIVIAN F
-They treated me well. They did what they said they would do. – KEITH R
-They are service oriented, respectful, and efficient. – ERIKA K
-They were professional. They did a good job. – IDA J
-I have not found a place that is so friendly and willing to help. It is a great place. They are very personable. – LOLLIEANN H
-I rated it a five because everybody went out of their way to explain what was going on. They provided transportation for us home, and they made it an overall pleasant experience. – MICHAEL S
-It was all that i expected and more. – GENE L
-The staff was really friendly, competent, and efficient. – Cruz C
-They were great. They took me where i needed to go. They were very fast and friendly. – Chris L
-I got in and they had food, coffee and juice. There were no hassles. I would save money on the oil change. They got my car washed. – Joe P
-They were helpful and very quick. – Bartholomew W
-The people are nice and very helpful. They answer all my questions when i have questions. They took me in as a walk-in. I didn't make an appointment. – Arlene U
-They were very pleasant and responded to my needs. – Raymond M
-I rated it a five because i could not see how it could go any better. – TIM M
-Everything was done right and on time. I was happy.- Christine T
-Have done many services with Honda. I have never been proven wrong about what job they have to do on the vehicle. They put a new air-conditioning system in because mine broke. All the oil changes that i had done were a five. They have treated me completely fairly. – FREDERICO L
-The service was really good. I really appreciated what they did. – Clyde K
-They treated me better than Mercedes did. They are very friendly and helpful. I really enjoy the Honda experience. – Benjamin M
-The service personnel who I dealt with was phenomenal... I was thrilled with the service... – Tei R
-I got great service. It was finished on time. I was extremely happy with the service. – Robert D
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-I am always satisfied with them. They never give me any problems. They do a very good job. Cora Y
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-It was a good experience. I had an appointment. I got serviced and got out quicker than i thought. – ROY S
-They were friendly. It was great service. I was late, but they still let me go in. They did not try to sell me anything extra or anything like that. – SHIRLEE W
-They were good. The courtesy and everything were fine. – Rosemary R
-They got it done efficiently. – Robert V
-I like that you do not have to sit in line when you get there. The service representative brian came right up to the car, took me to the office, and walked me to where i needed to be. It was very personalized service. They have refreshments if you have to stay longer. It is fantastic. – Joanne M
-I got in right away and they took care of it quickly. They didn't try to push me into getting other stuff. – Linda L
-The customer service is as always as great as it can possibly be. – Linda S
-Everybody took care of me. It was everything i expected. – Margaret W
-They are always very friendly, and they do the work i need. – Glenda K
-They were very thorough. They have gone through my car like i asked. They make recommendations to me. I have always had good service. – Anne I
-They were very friendly. They did what they said they were going to do. – Angenita L
-They did what they needed to do. It was done well. – Sandy M
-Everything was excellent. I have no complaints because it's a great dealership. – Joan S
-We always have an excellent representative. We go to the same gentleman every time. He is amazing. Leah-Maria D
-The gentleman who took care of us was informative. – Omer G